jobs

The Agency adheres to fair hiring practices and relevant legislation. The Agency is an equal opportunity employer and encourages individuals with diverse backgrounds and abilities to apply for positions at all levels of employment in the Agency; management, leadership, direct service and support service positions.

Recruitment procedures will be free from discrimination and will attempt to attract the widest selection of qualified applicants possible.

Full Time Position: Youth Services Manager

Position Title: Youth Services Manager

Reports To: Operations Director

Potential Start Date: July 2024

Hours

37.5 hours per week (Monday-Friday).

Wage

$70,000 per annum to start.

The Youth Empowerment Society is a non-profit community service agency offering support and services to youth and their families. As part of the management team this position covers a broad spectrum of responsibilities including various aspects of program implementation, personnel management, staff training, community and interagency collaboration, administrative and financial management and fundraising events.

The Youth Services Manager is responsible for providing the necessary supports and supervision to the program staff along with the planning and coordination of program activities and various day to day operations.

Duties and Responsibilities

To perform the job successfully the Youth Services Manager must be able to consistently perform each essential duty adequately. Other duties may be assigned.

Service Planning and Leadership

  • Provide orientation, training, supervision, after hours support, performance reviews and motivation to program staff to ensure that they can meet the client needs and are engaged in the work and the organization.
  • Coordinate recruitment and hiring of program staff in conjunction with the Operations Director to ensure the best staff is hired and staffing gaps are at a minimum.
  • Manage staff job descriptions, interviews, orientation, supervision and evaluations.
  • Ensure staff familiarity with policies and procedures, including contractual reporting requirements and policies, to ensure they can manage the program appropriately.
  • Proactively deal with staff issues and program issues to ensure problems are looked after quickly and efficiently.
  • Confer with Operations Director on aspects of program strategies, objectives, long range goals, work loads and project deadlines.
  • Analyze, plans and coordinates program activities to achieve goals and objectives.
  • Monitor program trends and challenges in conjunction with the Operations Director to develop services that address community need.
  • Ensure compliance with agency policies and procedures by overseeing operational activities, reporting disciplinary problems and resolving program issues.
  • Develop relationships and provides linkages between the program, other Agency programs, the community, and outside agencies, and represents the program at outside functions.
  • Provide coordination between program components to ensure continuity of service provision.
  • Manage and assess training needs of staff.
  • Attend and actively participate in staff meetings and committees as well as meetings with community partners and other organizations, to provide input and gain information which may assist the clients.
  • Participate in regular manager’s meetings.
  • Creating a professional work environment with focus on ethics and diversity.
  • Maintain cooperative working relationship with other service providers and agencies.

Program Development and Administration

  • Participate in the organization and planning of fundraising events.
  • Provide Bookkeeper with all documentation re payroll, petty cash, holidays, sick time, etc. in a timely manner.
  • Create and implement new policies/procedures as required by programs.
  • Show ability to deal with on-going administrative and operational issues that may arise in program.
  • Prepare monthly, quarterly and annual reports on time, comprehensive and professionally presented.
  • Communicate with other programs and other staff in an effective and professional manner.
  • Carry out assigned tasks efficiently and on time.
  • Program scheduling to ensure appropriate coverage.
  • Respond to personal and professional feedback from staff.
  • Assist with CARF accreditation processes.
  • Assists with writing grant funding requests to all levels of government and other funding bodies to secure adequate funding for the organization’s operations and activities.

Professional and Personal Qualifications

The requirements listed below detail the knowledge, skill, and/or ability required to perform the duties and responsibilities of the job.

Education:

  • Educational qualifications for this position are normally acquired through a master’s degree in social science, human services, social work, child and youth care or an acceptable combination of relevant education and/or experience.

Experience:

  • Five or more years of experience working in the human service sector.
  • Three or more years of progressive management experience.
  • Work experience in a social service delivery setting, including human resource management, financial management and administration, policy implementation, program development and project management, and fundraising.
  • Clinical supervision of staff an asset.

Knowledge, Skills and Abilities:

  • Knowledge and experience with high-risk youth and their families.
  • Knowledge of leadership and management principles in the not-for-profit sector.
  • Knowledge of all federal and provincial legislation applicable to voluntary organizations, including employment standards, human rights, occupational health and safety and charities.
  • Strong advocacy skills and clinical skills as applied to engagement, counselling and intervention approaches.
  • Familiarity with the non-profit sector.
  • Excellent communications skills in English.
  • Knowledge of public/community relations theories and practices.
  • Experience with community-based programs and related community support systems.
  • Established practice in maintaining appropriate and confidential boundaries and other basic counselling ethics.

Conditions of Employment

  • Starting wage of $70,000 per annum.
  • The hours of work are 37.5 per week.
  • The first 3 months of employment constitute a probationary period, at the end of which a performance appraisal is conducted to determine the suitability of the employee for further employment.
  • Must have clearance from the Authorization for Criminal Records Search prior to commencing employment.
  • Follows the Code of Ethics, Mission Statement, and Policies and Procedures of The Victoria Youth Empowerment Society and abide by the relevant rules and reporting guidelines as set out by Island Health, the Ministry for Children and Families and other appropriate governing bodies.
  • Possess a valid driver’s license and be in good driver standing as this position may require the use of your personal automobile in the performance of these duties.
  • The Youth Services Manager works a standard work week, but in addition will occasionally work evenings, weekends, and overtime hours to accommodate activities such as shift coverage, fund raising events and representing the Agency at public events. Salary is inclusive of all overtime hours.
  • Position involves public relations and public speaking.
  • This position is required to work in a stressful environment often dealing with groups of youth and youth in crisis situations.
  • This position requires carrying a cell phone to respond to after hours calls.
  • There may be moderate exposure to undesirable environmental working conditions which may require certain safety precautions i.e. client aggression, exposure to client health issues, etc.

 To apply, please forward resumes to the Youth Empowerment Society at 533 Yates St, Victoria BC V8W 1K7 or email resumes to operationsmanager@vyes.ca.

Casual Positions

Kiwanis Emergency Youth Shelter and Specialized Youth Detox

Position Summaries:
The Youth Empowerment Society is a non-profit community service agency offering support and services to youth and their families. When hiring relief staff, The Youth Empowerment Society hires for both residential sites.

Specialized Youth Detox Withdrawal Management Counsellor
The Withdrawal Management Counsellor is responsible for providing the necessary services and support to youth accessing the detox program and their family support systems. Counsellors aim to meet short-term physical, emotional and psychological needs of youth by providing support, screening and assessment, crisis response, relapse prevention strategies and counselling.

Kiwanis Emergency Youth Shelter Crisis Support Counsellor
The Crisis Support Counsellor is responsible for providing the necessary services and support to youth accessing the emergency youth shelter and their family support systems. Counsellors aim to meet short-term physical, emotional and psychological needs of youth by providing support, screening and assessment, crisis response and counselling.

Wage: $22.00 for day shifts and $23.00 for overnight awake shifts.

Please send your resume to the Kiwanis Emergency Youth Shelter Manager at keys_manager@vyes.ca

Job Type: Casual

Alliance Club 

Position Title: Casual Youth Support Counsellor

Program: The Alliance Club

Reports To: Operations Manager

Position Summary
The Youth Support Counsellor is responsible for providing the necessary services and support to youth accessing the drop-in program. Counsellors aim to meet the short-term physical, emotional, and psychological needs of youth by providing support and counselling, immediate screening, crisis response, and referrals.

Hours of Operation
Monday-Thursday 10pm-6:00pm / Friday 10:00am-2:00pm

Knowledge:

  • Well established understanding of child and adolescent development.
  • Well established understanding of youth and family engagement skills, brief assessments, counselling and intervention approaches.
  • Established practice in maintaining appropriate and confidential boundaries and other basic counselling ethics.
  • Awareness of community resources for youth and families is an asset.

Skills and Abilities:

  • Demonstrated ability to work constructively and cooperatively in a team setting.
  • Demonstrated ability to use basic engagement techniques and evidence-based counselling approaches.
  • Skills to conduct and apply intake screenings, on-going assessments and crisis response.
  • Ability to apply professional ethics to the general work situation.
  • Ability to establish and maintain effective collaborative and constructive liaisons/relationships with a variety of individuals and groups, including clients and families, ministries, other agencies etc. and provide effective community referrals.
  • Maintains timely and accurate documentation, consent, confidentiality and duty to report practices.
  • Prepares and delivers appropriate, clear and concise oral and written communication
  • Ability to perform basic computer and Internet skills.

Qualifications

Education:
Preference is a Degree or Diploma in Child and Youth Care, Social Work or in a related Human Services field.

Required Experience:
A minimum of 6 months experience which includes:

  • Knowledge and experience working with high risk youth and their families.
  • Experience working with high-risk youth and families in a counselling or other helping capacity.
  • Experience with community based programs and related community support systems.

Hours/Conditions of Employment

  • Works a variety of shifts which may. Most shifts are four or eight hours in length.
  • Must have clearance from the Authorization for Criminal Records Search prior to commencing employment.
  • Must have valid Emergency First Aid and Food Safe certificates.
  • Follows the Code of Ethics, Mission Statement, and Policies and Procedures of The Victoria Youth Empowerment Society and abide by the relevant rules and reporting guidelines as set out by the Ministry for Children and Families and other appropriate governing bodies.
  • This position is required to work in a stressful environment often dealing with groups of youth and youth in crisis situations.
  • This position requires flexibility in work hours (daytime/afternoon/evening) to accommodate activities such as shift coverage, fund raising events and representing the Agency at public events.
  • There may be moderate exposure to undesirable environmental working conditions which may require certain safety precautions i.e. client aggression, exposure to client health issues etc.

Job Type: Casual

Salary: $22.00 per hour

Please send your resume to our Operations Manager at operationsmanager@vyes.ca.

The Agency adheres to fair hiring practices and relevant legislation. The Agency is an equal opportunity employer and encourages individuals with diverse backgrounds and abilities to apply for positions at all levels of employment in the Agency; management, leadership, direct service and support service positions.

Recruitment procedures will be free from discrimination and will attempt to attract the widest selection of qualified applicants possible.

Main Office

Mon-Fri 9am-5pm

 250-383-3514

Alliance Club 

Mon-Thurs 10am-6pm  Fri: 10am-2pm

 250-361-3923

After hours phone support

Please call:
the Kiwanis Emergency Shelter
250-386-8282